FAQ
Getting Started
What is a Virtual Assistant?
A virtual assistant is a remote professional who handles business tasks on your behalf. That includes email and diary management, content writing, social media, invoicing, CRM upkeep, and systems work. You get the support without the overhead of employment.
How is a Virtual Assistant different from a Personal Assistant?
The main difference is employment. A PA is typically employed in person, often full-time, closely supporting one individual. A VA works remotely on a flexible package without the cost of a salary, National Insurance, pension, or sick pay. For most founders, VA support covers everything a PA would, at significantly lower cost.
Where are your VA's based?
Our team of VA’s are all based in the UK and are full time or part time employed by Liruss Virtual Business Services.
How do I know if I'm ready to work with a VA?
If you’re regularly spending time on tasks that don’t need you specifically, email, admin, scheduling, content, invoicing, you’re ready. A good rule of thumb: if the same task takes you an hour a week and it isn’t something only you can do, it’s a candidate for delegation.
How quickly can I get started with a VA
Usually within three to five working days. There’s no lengthy recruitment process. You have a discovery call, choose your package, and we get you onboarded.
Do I need to know exactly what I need before I get in touch?
No. Most clients come to us with a general sense of where they’re stretched, not a precise task list. The discovery call is where we work that out together.
How It Works
Will I always work with the same VA?
Yes. You have a dedicated VA as your main point of contact, so they get to know your business, your tools, and how you like things done. But they also have the wider Liruss team behind them. If something needs a specialist eye, whether that’s a particular platform, a content task, or a systems question, they can draw on whoever in the team is best placed to help. You get consistency and breadth
Does Liruss subcontract it's work?
No. Every VA on our team is employed directly by Liruss Virtual Business Services. You always know who you’re working with.
How do I communicate with my VA day to day?
However suits you. Most clients use email, WhatsApp, Slack, or Microsoft Teams. We fit around the tools you already use rather than asking you to adopt new ones.
What hours does my VA work?
Our VAs work core UK office hours. We don’t offer 24/7 support. Working hours are agreed during onboarding so both sides know what to expect.
What happens if my VA is off sick or on holiday?
Because your VA is part of a wider team, cover can be arranged when needed. We’ll always make sure you’re not left without support.
How do you handle client data and confidentiality?
We take data security seriously and operate in line with UK GDPR. NDAs and confidentiality agreements are standard. Your data stays yours.
Packages and Pricing
How does pricing work?
We work on a monthly retainer model. You choose a package of hours that suits your needs, and those hours are used flexibly across the tasks you need support with. Get in touch for a conversation about what’s right for your business.
Is there a minimum commitment?
We ask for a minimum term to allow your VA time to properly learn your business and settle into a working rhythm. We’ll talk through the specifics on your discovery call.
Can I scale my support up or down?
Yes. One of the main advantages of working with a VA on a package basis is that your support level can grow with your business, or pull back during quieter periods, without you having to manage a recruitment process either way.
Is a VA cheaper than hiring an employee?
In most cases, yes. When you factor in salary, employer National Insurance, pension contributions, holiday pay, sick pay, equipment, and recruitment costs, a VA is significantly more cost-effective. You pay only for the hours you use, with no employment overhead.
What We Can Help With
What tasks can a virtual assistant take off my plate?
Admin, email, diary, travel, content writing, social media, invoicing, expense tracking, CRM management, workflow automations, process documentation, and more. See all our services →
Can a VA help with social media?
Yes. We handle scheduling, content creation, community engagement, branded graphics, and platform management across LinkedIn, Instagram, Facebook, and more. Social media support →
Can a VA help with GoHighLevel or other CRM platforms?
Yes. We support GoHighLevel, HubSpot, Zoho, Salesforce, Pipedrive, and others on an ongoing basis, including contact management, pipeline updates, automations, and reporting. CRM and system maintenance →
Can a VA write content in my brand voice?
Yes. We write content that reflects your brand voice, tone, and style, guided by your existing content, any brand guidelines you have, and your feedback on early drafts. It’s collaborative content support rather than starting from scratch each time. Most clients find it takes two to four weeks before drafts feel consistently on-brand. Content creation support →
Do your VAs work with automation tools like Make or Zapier?
Yes. We work with Make, Zapier, and n8n to set up workflows and connect business tools. We recommend the right platform for your needs and budget rather than defaulting to one. Digital solutions →
If you can't find the answer you're looking for here, then drop us an email: hello@liruss.co.uk
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Get started today and see how our virtual assistant services can transform your business.